HR & Leadership · Source published 5 March 2024
Research signal
Deloitte’s March 2024 Human Capital Trends coverage placed human sustainability, trust and human capabilities alongside business performance.
Source: Deloitte — 2024 Global Human Capital Trends · 5 March 2024.
Event Systematic perspective
An employer can reduce the time spent preparing a report and still make work worse if the saved time becomes a larger queue of urgent requests. For HR, the useful question is what changes for the person doing the work: workload, decision authority, learning and access to support. Our editorial view is that an AI pilot should have a people baseline before it has a savings target.
In a Malaysian shared-services team, for example, begin with one recurring reporting process. Record the preparation time, correction rate and number of after-hours requests. Then agree who checks the output and how the recovered time will be used. A shorter process is valuable when it produces reliable work and creates room for development; activity counts alone cannot establish that.
Put it into practice
- Pair a service-quality measure with a workload measure, rather than judging success by tool logins.
- Ask affected staff to review the redesigned process before rollout, including people on different shifts.
- Include a manager check-in after the first month to identify hidden rework and changes in confidence.
Explore employer services, career development and the AI Academy. Discuss your workforce priorities with Event Systematic →
