Learning & Skills · Source published 15 September 2025
Research signal
Anthropic’s September 2025 Economic Index examined uneven geographic and enterprise use of Claude. Its platform data does not represent all AI use or the entire labour market.
Source: Anthropic — Economic Index: Uneven AI adoption · 15 September 2025.
Event Systematic perspective
Within a company, adoption may also vary for practical reasons: access, language, task suitability, manager support or confidence. A single training session can miss these differences. Begin by asking employees what work they need help with and what prevents them from trying an approved approach.
A useful design separates foundations from role practice. Everyone can learn how to question an output and handle uncertainty, while functions work on different examples. A customer-service team and an engineering team should not be assessed on the same generic prompt exercise if their responsibilities are different.
Put it into practice
- Segment learning needs by task and starting capability rather than age or job title alone.
- Provide supported practice with approved information and a clear route for questions.
- Check adoption together with quality and access; low usage may reveal a design problem rather than resistance.
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