Learning & Skills · Source published 25 November 2025
Research signal
The November 2025 McKinsey research discussed the continued importance of human skills as work is reorganised around intelligent systems.
Source: McKinsey Global Institute — Agents, robots, and us · 25 November 2025.
Event Systematic perspective
Fluency is more than knowing a tool’s interface. A capable employee can recognise uncertainty, ask for relevant evidence and decide when a case needs another person. That judgement becomes especially important when a workflow spans several teams or combines software with physical operations.
A training assessment can present a routine case followed by an unexpected change. Ask the learner whether to continue, seek clarification or escalate, and why. The aim is to develop a reasoned response rather than reward the fastest answer. Keep the examples close to the learner’s actual responsibilities.
Put it into practice
- Define escalation conditions in the workflow and teach the reason behind them.
- Include ambiguous and out-of-scope cases in practice sessions.
- Recognise sound judgement and timely reporting, even when they slow an individual task.
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