HR & Leadership · Source published 4 March 2026
Research signal
Deloitte’s 2026 Human Capital Trends research examined adaptability, work design, culture and the relationship between people and AI.
Source: Deloitte — 2026 Global Human Capital Trends · 4 March 2026.
Event Systematic perspective
HR can make a concrete contribution by clarifying how a changed process affects roles. Who makes the final decision? Which skills are now essential? What additional review work is being created? These questions connect technology implementation with accountability and employee development.
A useful project review brings together the process owner, employees, HR and technical support. Start with a recent case and follow it through the proposed workflow. Record changed responsibilities and the learning needed at each step. This produces a practical role design that can be reflected in objectives, training and recruitment.
Put it into practice
- Include role and learning implications in the implementation review, not only after launch.
- Make hidden checking and coordination work visible in capacity planning.
- Update objectives when the process changes so employees are assessed on work they can actually influence.
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