HR & Leadership · Source published 4 March 2026
Research signal
Deloitte’s 2026 report linked AI-related work redesign with culture, trust and organisational adaptability.
Source: Deloitte — 2026 Global Human Capital Trends · 4 March 2026.
Event Systematic perspective
Employees need more than a message explaining why a new tool is exciting. They need a way to describe where the proposed process will fail and to see how that feedback affects decisions. A consultation session becomes useful when someone owns the responses and communicates what changed.
For a service or manufacturing team, collect concerns around specific scenarios: an incorrect output, an urgent exception or an unavailable system. Review these with the implementation team and publish a short response log. Some suggestions will be adopted and others will not, but the reasoning should be clear.
Put it into practice
- Invite feedback from different shifts, locations and levels of experience.
- Give the project team a deadline to respond to operational concerns.
- Review employee experience after launch and adjust the process where evidence supports a change.
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